Customer Support

We're here to help AXEN Realty agents and staff.

Questions about your platform fee, billing, account access, onboarding, or payments? Reach the AXEN team directly:

Monday–Friday, 9:00 AM–5:00 PM MST. We respond to email within one business day.

Live calls you can join

Open to AXEN agents. The Why AXEN sessions are open to anyone — send them to someone thinking about a move. Times show in your own timezone.

AXEN Agent SupportJoin

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Why AXEN — Tuesday Q&AJoin

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AXEN Onboarding Parts 1-4Join

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AXEN Weekly HuddleJoin

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Why AXEN — Thursday Q&AJoin

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What we can help with

Billing & platform fee — questions about your monthly, annual, or at-closing plan, charges, payment methods, or cancellations.
Account & access — logging in, updating your profile, or resetting access to the portal.
Onboarding — completing your agreement, W-9, deposit setup, or transferring your license to AXEN.
Payments to you — commission deposits and revenue share questions.

Billing questions

Your platform-fee plan and payment method are managed through your onboarding and account. To change or cancel your plan, or to update a card or bank account on file, contact us using the details above.