Terms of Service

Who these cover

These Terms govern the AXEN Realty portal, mobile app and public pages on axenportal.com (the “Service”), run by AXEN Realty, LLC (“AXEN,” “we,” “us”). If you are an AXEN agent or staff member, they apply when you use the portal or finish onboarding. If you are a visitor, they apply when you use a public page. Using the Service means you agree to them.

Accounts

Portal accounts are for licensed real estate professionals with AXEN and our staff. Keep your login and two-factor codes safe. You are responsible for what happens under your account. Tell us right away if someone else gets in.

Platform fee

• Agents pick a platform fee plan at onboarding: $50 a month, $500 a year (paid in full), or $600 taken from your first closing. Your plan is saved on your account.
• On the monthly and yearly plans, you let AXEN charge the card or bank account you give us, through our payment processor, on a repeating basis. Charges start when your license is active with AXEN and continue until you cancel.
• The at-closing option is taken from your first commission by the title company. Nothing is charged to a card.
• Per-deal admin fees and other brokerage fees are handled at closing under your independent contractor and team agreements, not these Terms.
• Cancel: monthly and yearly plans run until you cancel in writing. Canceling stops future charges. It does not refund fees already billed.
• Refunds: platform fees are not refundable, except where the law requires.
• Our payment processor keeps your card and bank details. AXEN does not store full card or bank numbers.

Payments to you

Commissions and revenue share you earn through AXEN go to the bank account you set up at onboarding (ACH only). Timing follows the commission payout and the brokerage and title steps for each deal.

Public pages

• Home search. Listing data comes from the MLS and is deemed reliable but not guaranteed. Each home is listed by the brokerage shown on it. Prices, payments and estimates are for information only and are not an offer.
• Programs and partners. When a page sends you to a lender, insurer, title company or other partner, that company sets its own terms. You never have to use any company AXEN works with. See our affiliate disclosure.
• Not advice. Nothing on the Service is legal, tax, lending or financial advice.

Texts and emails

If you give us your number or email, you agree we may contact you about what you asked for. Reply STOP to any text to stop texts. Use the unsubscribe link in any marketing email to stop emails. Message and data rates may apply. Agreeing is never a condition of buying anything. See our Privacy Policy.

Acceptable use

• Use the Service only for honest, legal AXEN business and in line with real estate license law and AXEN policies.
• Do not try to reach data your role does not allow, break or overload the Service, scrape it, or upload unlawful content.

Our content

The Service, its software, branding and content belong to AXEN or our licensors. While you are with AXEN you get a limited right to use it that we can take back and you cannot transfer. Do not use AXEN's names or logos without permission.

Ending access

We may pause or end access if you break these Terms, leave AXEN, or to protect the Service. Fees owed, our content rights, disclaimers and limits of liability still apply after access ends.

Disclaimers and limits

The Service is provided “as is” and “as available.” We do not promise it will always be up or error-free. To the fullest extent the law allows, AXEN is not liable for indirect, incidental, special or consequential damages. Our total liability for any claim about the Service is capped at the platform fees you paid AXEN in the 12 months before the claim.

Law and changes

Arizona law governs these Terms, without regard to conflict-of-law rules. Disputes go to the state or federal courts in Arizona. If we change these Terms, we update the date at the top. Using the Service after that means you accept the change.

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