Privacy Policy

This policy covers AXEN Realty, LLC (“AXEN,” “we,” “us”): the AXEN portal and mobile app for our agents and staff, and the public pages on axenportal.com (like home search, program and event pages). Together we call these the “Service.”

What we collect

• What you type in. Name, email, phone, and the details a form asks for: a home you want to tour, a loan or program you are asking about, an event you are signing up for, or survey answers.
• Agent and staff accounts. Profile details (name, contact info, license, headshot, role), deals, referrals, recruiting notes, messages, expenses, event RSVPs and onboarding steps.
• Payments. If you pay AXEN (a platform fee, or a payment your agent set up), our payment processor collects your card or bank details. We see the amount and status, never the full card or bank number.
• Basic visit data. Which public page was opened and which button was tapped, tied to a random visit id. See “Cookies and tracking.”

How we use it

• To answer you: book the tour, pass your request to the person who handles it, or send the help you asked for.
• To run the portal: logins, deals, commissions, revenue share, payouts and brokerage records.
• To send messages you asked for or agreed to (see “Texts and emails”).
• To keep the Service safe, fix problems and see which pages help people.

Who we share it with

We do not sell your personal information. We share it only:

• With the person you asked for. If you ask about a loan, insurance, title, a program or a development, we pass your request to that company or person. Each page says who that is.
• With our service providers that run the Service for us (hosting and database, email and text delivery, payments, e-signature). They may use it only to do that work.
• Inside AXEN by role. Agents see their own data; staff and brokers see what their job needs.
• When the law requires it, or to protect people or the Service.

Texts and emails

• We text or email you only when you gave us your number or email for that reason, or you work with AXEN.
• Texts: reply STOP to any AXEN text to stop. Message and data rates may apply. How often we text depends on what you signed up for.
• Emails: every marketing email has an unsubscribe link. One click and you are off the list.
• We do not share or sell your mobile number or text opt-in with anyone for their own marketing.

Cookies and tracking

Our public pages count visits and button taps with a random id that lasts for one browser tab. It is not a cookie, it does not store your IP address, and it does not follow you to other sites. Signed-in portal users stay signed in with a login token stored on their device.

Security

Data sits with industry-standard cloud providers behind access controls. Every portal user signs in with two-factor codes, and the database only lets each person reach what their role allows. No system is perfect, but we work hard to protect your information.

How long we keep it

As long as we need it to help you, run the Service, or meet the legal, tax and real estate record rules that apply to a licensed brokerage.

Your choices

• Ask to see, fix or delete your information by emailing us (below). Some records must be kept by law.
• Stop texts with STOP. Stop emails with the unsubscribe link.
• Turn off app notifications any time in your phone's settings.

Children

The Service is not for children under 18, and we do not knowingly collect information from them.

Changes

If we change this policy, we update the date at the top.

Contact us